You may return most new, unopened items sold and fulfilled by HAVenzen,com within 21 days of delivery for a full refund. Open Items must be returned in new condition and in its original packing and package within 14 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. Items that are opened and returned more than 14 days after delivery or unopened items returned more than 21 days after delivery will receive a partial refund.